Contact Us

Please use the form on the right to contact us.

 

Phone
Phone
Your phone number if you wish to be contacted by phone
Inquiry Type

55 Tanzieknowe Rd
Cambuslang, G72 8RD
United Kingdom

+44 141 641 7593

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Terms & Conditions

Product Terms

By purchasing our products you accept these terms and conditions.

PERSONALISATION

Any jewellery that has been personalised cannot be returned or exchanged since they are an individual, bespoke piece of jewellery. When ordering the piece, you will be asked to confirm that the wording is correct as mistakes cannot be rectified afterwards. Please be aware that these are hand created, not done by a machine, so there may be imperfections.

WARRANTY

During the Warranty Period of six months from purchase, we will repair or replace, at no charge, any item that proves defective because of improper material or workmanship, under normal use and care.

RETURNS POLICY

Items should be returned in perfect condition in the original packaging within 14 days of purchase. Due to hygiene reasons, earrings can only be returned if unworn. Items that have been personalised cannot be returned. If you are posting the item back to us, we recommend that you use a secure, trackable method and insure the item as we will not be responsible for loss in transit. Also it is a good idea to retain proof of posting.

EXCHANGES

If you wish to exchange your item for a different piece, this can be done up to 14 days from purchase providing that the item has not been worn, is in perfect condition and in the original packaging. If the value of the new item exceeds the original, you will be required to pay the difference. If the value of the new item is lower than the original piece then the difference will be credited to the credit or debit card originally used for the purchase or a credit note issued. Please note if the item has been personalised, it cannot be exchanged. Due to hygiene reasons, earrings can only be exchanged if unworn.

FAULTY ITEMS

Items are classed as faulty if they are received damaged or if a manufacturing fault happens within three months of purchase. Items damaged as a result of general wear and tear are not considered to be faulty. All items are checked and quality controlled before leaving the workshop. If you receive an item that has been damaged in transit please contact us immediately. In most instances, we will offer to repair the faulty item.

WEAR & TEAR

It is not recommended that you wear your jewellery when participating in sports, sleeping or swimming. Also avoid contact with creams, perfume and make-up. Avoid running the charm along the chain/bangle as this will wear out the silver. Solvents, bleaches, household chemicals and cleaning products can tarnish silver. Some skin types can make the silver go black - this is only surface discolouration and can easily be removed with a soft, clean cloth.

RINGS WITH STONES

Be especially careful to protect the stones from knocks and scratches. These cannot be resized once worn. Clean regularly if the back of the stone is exposed, by soaking in warm water and a small amount of washing up liquid.

RINGS SIZES

Ensure that you order the correct size.

Ladies sizes are:

Small / UK ring size L

Medium / UK ring size N

Large / UK ring size P

Gents sizes are:

Small / UK ring size S

Medium / UK ring size V

Large / UK ring size X

CARE

Silver jewellery will naturally tarnish over time. Ensure that your jewellery is kept clean and free from creams, lotions, oils, perfumes and make-up. When not wearing, store your jewellery separately so that it doesn’t get scratched or tangled. We recommend storing your jewellery out of strong sunlight either in its original packaging.

HOLIDAY CARE

Keep free from sun cream and after sun lotion. Avoid wearing when in swimming pools or jacuzzis as the chlorine may tarnish the silver. Store safely when not wearing.

RESIZING OR REPAIRING

Rings can be resized at an additional cost. Rings with stones cannot be resized but will be replaced with the correct size if returned immediately unworn. Broken chains can be fixed with a visible link.

© 2015 Karen Wallace

Terms & Conditions

Thank you for visiting karenwallacejewellery.com (the 'website'). These terms and conditions govern your use of the site and purchase of goods and services from the site. You will also find information on your privacy and your security on other pages of the site and these pages shall be incorporated into these terms and conditions. Please read these terms and conditions carefully before using the site. By accessing the site and/or placing an order, you signify your agreement to be bound by these conditions and you consent to us using your information in accordance with our privacy policy.

Payment

All prices quoted on the website are retail, displayed in (£) Pounds Sterling, and exclude the cost of delivery.

Payment for all orders (including those placed from outside the UK) are made in (£) Pounds.

All goods remain the property of Karen Wallace Jewellery until payment is received in full.

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible.

Delivery

All Karen Wallace jewellery is hand made in our Scottish workshop and those items shown in the shop on this site are available for purchase. We will endeavour to ship these goods to customers within 14 days. Note that delivery during festive periods may not meet the 14 day target. Unless we agree by email to deliver goods by a special date, we cannot accept liability if the goods do not arrive within the target delivery times. Delivery times for any bespoke items will be agreed as part of the discussions relating to the bespoke items being purchased.

If you have any queries about your delivery please contact us using the contact details on this site.

Delivery Charges

A delivery charge (which helps cover the cost of packaging, postage and insurance) is added to all orders, as follows:

·                                             UK - £10.00, plus £2 for every additional item

·                                             International - £20.00, plus £2 for every additional item

·                                             Courier delivery - To be agreed

Hallmarks

Hallmarking is your guarantee of quality. Each of our designs carries Karen's origination makers punch mark, KW. All pieces of jewellery that are required to have a hallmark are independently marked for fineness and are assayed at the Edinburgh Assay Office, and this includes all gold items over 1g and silver weighing over 7.8g. For further information about UK hallmarks and what they mean, see the information regarding hallmarks on the link below.  

http://www.edinburghassayoffice.co.uk/download/Hallmark_Guidance_Leaflet_2011update.pdf

Or visit the Edinburgh Assay Office website www.edinburghassayoffice.co.uk for further information.

Disclaimer & Liability

The Karen Wallace website provides a general description of the nature of the goods. We endeavour to ensure that all descriptions and illustrations of the items on the website or otherwise provided to you by us are accurate but there may be slight variations due to the nature of our handmade processes and also print and publishing limitations.

Karen Wallace reserves the right to remove any items listed in the website from sale, to change designs, technical specifications or alter prices without prior notice.

Except in relation to the description of products and services available for order from our website, we make no guarantees or warranties concerning the security, timeliness, relevancy, sufficiency, accuracy or reliability of any data, information, or services provided to you on or through this site. We will work to keep the website up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology. We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time. 

The site may contain direct links or hyperlinks to websites that are maintained by third parties. When utilising such a link, you are leaving our site; therefore, Karen Wallace Jewellery has no control over, does not endorse, and rejects firmly all and any liability and is not liable for damages and costs incurred by the user, the quality, operation, reliability, compliance with laws, ethics, business practices, nor content of such third party websites, or for any product or service advertised or provided therein.

Copyright

All Karen Wallace designs are copyright of Karen Wallace Jewellery. No unauthorised images are to be removed without consent from the company; Karen Wallace is a registered trademark.

Unless otherwise specifically designated, Karen Wallace Jewellery is the sole owner of all intellectual property rights to this site and its contents, including, but not limited to, copyright protection for all content, including the design, layout, graphics, photos, format, and other visual or electronic elements of the site. Karen Wallace Jewellery, with ALL RIGHTS RESERVED, owns all ownership rights pertaining to the information and material contained on this site, including, but not limited to, the Karen Wallace name, logos, trademark, graphics, photos, images, and content.

By using our site you agree to use the site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the site.

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the site content in any way, other than that as may be intended and stated within the relevant part of the site. Any other use of site content requires the prior written permission of Karen Wallace Jewellery (please contact us in the first instance).

© Karen Wallace 2015